Course List

Here you will see the list of courses available to you, read more about each one and choose the course you wish to take.

Courses

Courses > Lot 2

Behavioural Safety

Promoting safe behaviour at work is a crucial part of our management of health and safety, because behaviour defines the real experience of systems and procedures. Having good systems in place does not on its own ensure succe...

Decision Making & Problem Solving

In this module is the PowerPoint that supported the workshop you attended as part of your ILM qualification. You can refer to this as part of your submission preparation. Also included is the assessment criteria you need to meet a...

Giving Briefings and Making Presentations

The purpose of this module is to develop your skills in giving presentations and briefings. It will enable you to evaluate the effectiveness of your current skills and identify areas for improvement.

Impact and Influencing Skills Programme and Pre-work

The Impact and Influencing Workshop is designed to develop the skills and techniques of influence, to apply them effectively and with confidence to shape the behaviours and decisions of others.

Interpersonal and Communication Skills

The aim of this one day workshop is to provide you with the skills to more effectively communicate more effectively with customers, colleagues and other stakeholders Communication is the process by which people exchange informati...

Understanding Communication Processes in the Workplace

The purpose of this module is to develop knowledge and understanding of the communication process in the workplace and the main methods of communication and how to use them to improve effectiveness in achieving results.

Understanding Customer Service

This module provide guidance, advice and best practice so you deliver quality service rather than pay lip service.

Understanding Organising and Delegating in the Workplace

The purpose of this module is to develop your knowledge and understanding of how to organise and delegate. Delegation and empowerment are ways in which efficiency and effectiveness can be improved with the additional benefits of i...